Exchanges & Returns
Shipping
Orders ship to all reachable areas in Egypt and take 2–5 days from the date of purchase. In rare cases an order may take longer due to unusual conditions.
Return & Exchange Policy
Applies to online purchases only.
We offer returns and exchanges on all items under the following conditions:
- You may request a refund or exchange within 14 days of the date of purchase, with proof of purchase or your order number.
- Items must be in their original condition — unwashed, unaltered and spotless — with all tags intact.
- Exchanging an item for a different size is welcome as long as the requested size is in stock.
- Your request is reviewed as soon as it is submitted and you will receive an email shortly after with its status.
- Exchanges and returns are handled at Juvenile HQ. Request one by emailing info@juvenileclo.com with your order number and the request type (refund / exchange) stated clearly in the subject line.
* Shipping costs to complete a return or exchange are covered by the customer.
* Returns and exchanges may take up to 5 business days.
* All refunds are issued through Instapay.
* Discounted items cannot be returned (this also applies to bundles).
* Customer service emails are answered between 10 AM and 6 PM.
Changes & Cancellations
To change or cancel an order, contact us as soon as possible. Orders that have already been dispatched cannot be changed or cancelled.